Chapter 1099

• She nodded.
• "I just need you to know that when a customer complains about something, I have to take it seriously," he continued. "I'm not wanting to... infringe on... your rights..." He sounded like he was trying to be diplomatic and choosing his words very carefully.
• "You're completely correct, Bill," she said. "It was out of line, and I just got caught up in the moment of things. Nothing... uh... well, not much really happened to me..." she stammered, but then felt awkward. "You see..." she began, intending to mention that Jessie was the one that had actually done things, but then realizing that she was about to throw her new friend under the bus and knew she couldn't do that.