Chapter 111 Expansion of Bike-sharing Service
- Gwen calculated the attrition rate and was pleasantly surprised by the results.
- "What's the current deposit refund rate?" Tom asked, holding his breath.
- "Based on my calculations, it's about five percent. Roughly five out of every hundred users request refunds. But those are usually temporary. Most of them come back and re-deposit later," Gwen explained.