Chapter 18

• "Can anyone explain what's happening here?" Mr. Celio asked again. "Why are the staffs not working? Why are they clustered in one corner?"
• "I believe that would be my fault," Charles chipped in before Madame Visa replied. "We were trying to settle some poor customer care issues but I'm already on my way out."
• Madame Visa shot Charles a pleading look, begging him not to say anything. Charles had never seen her that humble and scared before. He knew that reporting her to Mr. Celio would be the end of her job.